If you’ve purchased your Urban Chihuahuas products from an authorized seller, please return your product to the place of purchase for a return or exchange. Each seller has their own set of return or exchange policies. Urban Chihuahuas is only able to refund, exchange, or credit a purchase if it was made directly through Urban Chihuahuas.

With a standard exchange, we will send out your new item upon receipt and inspection of the original item at our warehouse.
Please note, at this time we do not offer exchanges from outside the United States or Canada. We would be more than happy to return and refund your purchase. 

Send us an email with your Name, address, invoice # and description of issue for exchange or refund request.

Exchanges must be made within 15 days from the date of initial delivery

• To be eligible for an exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair. All garments are subject to inspection.
• We do not offer price adjustments at this time.

Returns

If you’ve purchased your Urban Chihuahuas products from an authorized seller - please return your product to the place of purchase for a return. Each seller has their own set of return policies and Urban Chihuahuas is only able to refund, exchange, or credit a purchase if it was made directly through Canada Pooch.

Once we've received your item(s), you will receive your refund or store credit.

Returns and Exchanges must be made within 15 days from the date of initial delivery

• To be eligible for a refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair. All garments are subject to inspection.
• A return for a refund to your original payment method will be subject to a return shipping label charge of $7.
• Additionally, we do not offer price adjustments at this time.